FAQ

Please email hello@thehabitat.ca for questions, press inquiries and general information.
Note: The Habitat is general admission standing room only unless otherwise noted.

What is the venues capacity?

Our capacity is determined by which rooms are being used as well as the seating/event configuration. Please call for more details.

What are the set times?

We do not know the set times sometimes until a day or two before the show.  Once we do know them, we will post on our Social media.  However, we do know what time the doors open, as it says on your ticket.

***As a general rule, the opening band will begin 1 hour after door time and headliner will go on after them.  Depending the amount of artists or bands will dictate how long or how late the event runs for.

Where can I purchase tickets?

Fans may purchase advance tickets online through Ticketfly: http://www.ticketfly.com/venue/14595-habitat and by calling Ticketfly at 1-888.732.1682.  As well, most live music shows are available to purchase Mosaic Books and Milkcrate Records. Electronic show are exclusively at Hemp City.  They have a LIMITED availability of General Admission Standing tickets and accept cash only.

What is your refund policy?

Refunds or exchanges are not permitted for any tickets purchased unless the headliner cancels. If a support act cancels, there are no refunds. Please do not purchase a ticket unless you are sure that you want to see the headliner no matter who the support act is.

Can I give my tickets to someone else?

If you have hard tickets or print-at-home tickets, you can do what you want with them.

Are shows at The Habitat General Admission standing, or are there Reserved Seats?

The Habitat accommodates fully seated shows as well as shows that have general admission standing on the main floor. The Habitat is general admission standing room only unless otherwise noted.

If I buy a General Admission Standing ticket, can I go upstairs to Inhabit?

No, you must remain on the floor to which you buy a ticket for. VIP packages are available for patrons who want to move between floors. Please email: hello(at)thehabitat.ca to upgrade.

Is The Habitat accessible for people with disabilities? How can I purchase tickets for disabled patrons?

Yes. The Venue is accessible to customers with disabilities. The main entrance is at Street Level with no stairs.  If you wish to come to a General Admission show, please purchase your tickets through Ticketfly. When you arrive at the venue, the Manager will escort you and your guest to a safe and secure area towards the front of the stage.  If you are coming to a Seated show, please contact the Venue directly by phone at 250-763-9674 or through email hello(at)thehabitat.ca

If a show is 19 and over, can I bring my child who is under the age of 19?

Each event at The Habitat is either All Ages or 19+ Legal Age. These details can be found on our event listings on Ticketfly. If the event is listed as 19+, then no one under the age of 19 is allowed entry.  Everyone over 19 must have Valid (not expired) Government Issued ID.  All Ages shows allow entry to anyone with a valid ticket.

Can we bring in our own alcohol?

The Habitat is a liquor-primary licensed facility and all alcohol must be purchased through our license and served by our service staff.

Is there someplace nearby that I can grab a bite to eat?

Of course! There are a plethora of restaurants nearby. At this time we do not serve food at The Habitat.  We do have the occasional food truck onsite for special events, please refer to our website for specific dates and times.

What are the catering options?

Habitat does not have in-house catering however we do have preferred catering suppliers who are the best in the business.  You may be able to use caterers that are not on our approved list but there may be an additional charge.  Any food inside the venue must be provided by a licensed catering company.

Do you have Parking?

There is public parking at the parkade on Water Street. Metered parking is until 5pm and is free after that, so there is lots of street parking on Leon and surrounding streets. Please follow city by-laws regarding restrictions.  Take the bus! We are only a short walk from the Queensway bus loop.

I’m from out of town. Is there a nearby hotel where I can stay?

There are several close by. You can find them online. Hotel Zed is a funky and fun spot 50m from the venue.

Once inside, can I leave the venue and come back?

Yes, we allow ins and outs – but please make sure to get the proper stamp from our Security Guards before exiting!  No drinks are allowed to leave the building.

Can I bring my own food and/or drinks inside the venue?

No, we do not allow any outside food or drinks at all; water included.  If you have leftovers from a restaurant, you will be asked to leave it at coat check.

Am I allowed to film or photograph my favourite band?

Photo/video policy is determined by the artist and is usually not determined until day-of-show. Typically, non-professional cameras (point and shoot) are permitted. Professional audio or video recording is only permitted with prior approval through the Promoter.  Do not call the venue to ask for permission.

Is there a coat check?

Yes, coats and bags can be checked in the main floor coat check area.  Cost is $3.50 per item.  Please arrive early as coat check often fills up and cannot hold everyone’s jacket.  Please expect a wait to retrieve your jacket when the show is over as it takes time to give out 300+ jackets.

Do you accept Credit and/or Debit Cards?

No, the venue only accepts cash.  However private tabs, reservations and rentals are secured thru credit card. There are several ATMs located on site.

Do you accept US Cash?

Yes!  We accept it at par.

Can I smoke in the venue?

No, it is illegal to smoke anything inside the venue.  If you violate this, you will be immediately escorted out of the building and not allowed back in.  You will not get a ticket refund either.  DO NOT smoke inside the venue.

What can/can’t I bring into the Venue?

We don’t allow illegal drugs, drug paraphernalia, spray paint, laser pointers, weapons of any kind (management reserves the right to define), vapor pens and smokeless cigarettes. Please use good judgment!

Can I rent Habtiat or Inhabit?

Yes!  Please call 250-763-9674 or email hello(at)thehabitat.ca for details, packages and to talk with our events team to see how we can accommodate your request.